Example
FW2 — What? So What? Now What? Coach
How FW2 keeps a short reflection balanced. This is one short exchange; real sessions continue interactively, responding to what you actually write.
Chatbot
FW2 — What? So What? Now What? Coach
Good for short or fast-paced reflections. Tell me your situation in anonymised terms.
User
What: a service user raised their voice at me at the desk. So what: it was stressful. Now what: I'll be more careful.
Chatbot
You've got all three parts, which is the hard bit. But “So what” and “Now what” are each only one step deep.
So what should reach meaning, not just restate the feeling. Stressful in what way — did it touch your confidence, your sense of safety, your role? Now what should be concrete: “more careful” isn't yet an action. Try this: write one fuller “So what” sentence, and one “Now what” that names a specific thing you'd do. I'll review both.
The tutor questions, diagnoses and teaches, but never writes your experience, feelings, insight or learning. That boundary is the whole point.